Returns Policy

Product not received
We sincerely apologise in the event that you do not receive your product. To receive a replacement you must inform us that you have not received your product within 21 days from the day you placed your purchase.

If your product is not required anymore
If you have ordered a product and you no longer require it, you must notify us within 14 days under our 14-day return policy.
When returning an item, please include your name, address and order number.
You, the buyer are responsible for return postage and must get the proof of posting or tracking details.
All products must be returned unused and sealed as they were sent to you.
Please note refunds exclude postage and packaging charges.

Damaged/faulty products
We sincerely apologize in the event that you have received a damaged or faulty product. This is very uncommon and we know how disappointing this can be. If you believe that your product is defective, please contact us with your name and order number and let us know precisely what the fault is so we can assist you. We may ask for photos of what was received. We request that damaged/faulty products are be returned to us, and we will cover the cost of the return, however proof of postage must be obtained in order to process a refund.

Wrong product purchased
If you purchased the wrong product you have 14 days to return the item in an unused state.
When returning an item, please include your name, address and order number.
You, the buyer are responsible for the return and must get the proof of posting or tracking details.
Please note refunds exclude postage and packaging charges.

Wrong product received
In the rare event that we send out the incorrect product(s), please get in touch with us. We may ask you to send photos of what was received. We ask that products sent out in error are returned to us, once you have posted the items back we will dispatch the correct product(s).
You must obtain proof of posting or tracking details. We will cover return postage fees.

Who pays for a return?
Unless a mistake has been made on our behalf, all returns should be paid for by the buyer. You should send the products back yourself utilising a tracking service.

Please ensure that you keep your confirmation of return receipt until you’ve you have received an email from us confirming that we have handled and refunded you.

Your rights
None of the above proclamations affects your statutory rights.